Small Print All Customers Need To Read!
When you sign up for a E-Cigarette-Mart account you are indicating that you agree to the terms and conditions we've published in our online Knowledgebase.
Here are some of the most important "small print" items that you MUST be aware of before you place orders:
- E-Cigarette-Mart sends goods to you from China. As such, you (or the consignee) are IMPORTING. In many countries this means you will be liable for import duties and other taxes. It's YOUR responsibility to find out about this, and YOUR responsibility to pay the taxes/charges on receipt of the items. Dropshippers: you must inform your customers about this in advance.
- Please read our full knowledgebase notes about import taxes, because we do our best to help you!
- We can't deliver to PO boxes.
- You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.
- Flashing the firmware on mp3 / mp4 players voids the warranty. Even if the product comes with firmware update features / software, please do not use it.
- Take note of the *sensor* megapixel rating on digital cameras, not the "interpolated" rating.
- We strongly recommend you order samples before proceeding with large wholesale orders.
- All E-Cigarette-Mart products are covered by our 12 month warranty.
- E-Cigarette-Mart doesn't accept returns of products which are not faulty.
- Customers are responsible for paying the shipping for returning items to us in China. This is sometimes refundable if we find a mistake was made. The cost of shipping replacement products is covered by E-Cigarette-Mart.
Please also take the time to read the full E-Cigarette-Mart Terms And Conditions documents online in our Knowledgebase.
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